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Please note the following, if you cannot pay by debit or credit card, and are sending a purchase order to us:

• The supplier name should be "The Electric Bed Shop" and all cheques should be made payable to "The Electric Bed Shop"
• When we receive a purchase order by mail or email we will send an invoice to you for payment, and this process can be speeded up if you supply an email address where we can send the invoice. All invoices are due for payment in 30 days from the date of delivery.
• When making out the purchase order please do not forget to add shipping costs to the order. You can find out what the shipping cost will be for your goods by clicking the "Add to basket" button and then selecting the correct shipping region.

Returning Goods

If customers wish to return faulty or unwanted goods delivered by the Royal Mail, they must return the goods by Royal Mail and pay the full cost of insured and signed-for delivery to us. For heavy goods delivered by courier please contact us so that we can arrange pick up.

We advise customers to keep the original boxes or packing materials for a while, in case goods need to be returned.

Faulty Goods

After we receive goods, which a customer has described as faulty, we reserve the right to examine the item(s) in question before deciding whether to repair, replace, or immediately return the purchase in the condition it was sent to us. We also reserve the right to issue a full or partial refund for goods and postage.

Unwanted Goods

If goods are returned because they are unsuitable or simply not wanted, the full postage costs must be borne by the customer. We reserve the right to inspect the quality of returned goods and whether to give a full or part refund for the goods thereafter.

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